We Manage Model

Outsourcing & Offshoring BPO Services

Let us take care of your customers. We not only deliver the platform and tools you need, but we’ll also manage your program. We are your brand ambassadors. One contact service builds brand loyalty, frequency and revenue. We seamlessly take care your customer and your business.

Advantages

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Turn Key PCI

We will fully set up and manage your PCI certified agents. We will also support safe and secure transactions with mandatory PCI certification – every time.

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Talent Acquisition

As your remote call center managers, we can recruit, vet, and hire thousands of educated and motivated agents who are ready to accommodate your peak hours, seasons, and days.

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Training

Remote agents receive thorough training to advocate for your business articulately. We’ll collaborate with you to customize training to your brand and to identify which agents best fit your needs. Your remote agents will be fully equipped to handle any situation or inquiry they may encounter.

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Workforce Optimization

With LiveXchange as your call center management team, we’ll leverage our comprehensive LiveXconnect software to deliver intelligent, multi-channel, and reliable capabilities for remote work. Learn more today!

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Cost Savings – WFM 3.0 for the GIG Economy

Our custom scheduler and workforce management (WFM) tools are designed to easily match your call volume with headcount staffing requirements, for as low as 30 minute shifts (or 1, 2, 3 hour shift blocks). To save money, easily add or remove shifts, based on your scheduling forecast as needed.

Contact Us

Are you interested in learning more about our ‘We Manage’ model? Contact us today by calling 1-866-774-3456. We look forward to speaking with you!

Would you rather manage your own remote agent system? At LiveXchange, that’s not a problem. Learn more about our ‘You Manage‘ model today!

Free Demo