You Manage Model

Corporate Managed Services

150,000 Certified Job Seekers + 23 Languages + WFM & Management Portals + Omnichannel Communications Platforms = Business Success

We deliver the platform and tools that you need to build and deploy your remote agent network. With your own pool of contracted remote agents, you can seamlessly supplement your contact center’s internal staff on an as-needed basis.

Technologies

The digital world is continuously changing, and it’s critical that your call center and remote agents keep up. With LiveXchange technologies, you’ll stay ahead of the curve, every step of the buyer’s journey.

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Turn Key PCI

LiveXchange’s SaaS platforms and home desktop applications ensure your remote agents are fully PCI certified and compliant. With PCI certification, you’ll deliver worry free, secure transactions – every time without the high costs associated with PCI certification – 100% security guaranteed.

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Going GIG Workforce Optimization

If you choose to manage your agents and call center, we will simply provide the recruiting, training, and platform you require to do so. Our intelligent, Omnichannel, and reliable workforce optimization capabilities will unlock better efficiencies and cost savings for your business.

Remote Agents

Hiring work from home agent is advantageous for many reasons; including cost-savings, reduced staffing issues, flexibility, and customization capabilities. With remote agents, you’re also able to access highly motivated and educated individuals who want the work flexibly without the commute, and therefore love what they choose to do.

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Talent Acquisition

With LiveXchange’s SaaS recruiting software, you’ll have access to recruit, the top talent from any time-zone. Vet, and hire hundreds or thousands of educated and motivated highly skilled people who are ready to accommodate your peak hours, seasons, and days. With perks like flexible 30-minute scheduling, your agents will love working with your brand!

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Online Training

Our Curricula development team will assist you with developing cutting edge online courses for the next generation of home agents.  Equipping you with the LMS training platform and online classrooms needed, your remote agents will receive thorough training to become your brand ambassadors.

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Cost Savings

Moving from traditional bricks and mortar to Home Based Agents can save you up to 30% operating and overhead costs – call today for a no-obligation analysis report and for more information on our Career Desk and 24/7 Service Desk.

Contact Us

Are you interested in learning more about our ‘You Manage’ model? Contact us today by calling 1-866-774-3456.

Would you rather not manage your own remote agent system? At LiveXchange, we also offer ‘We Manage‘ services where our LiveXchange team will do the managing for you! Learn more today!

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