How We Do It

Unlock ultimate value with LiveXchange remote agent services

At LiveXchange, we can connect your organization with thousands of highly trained and qualified remote agents who meet your specific needs. Access our 150,000 diversified agent network, to build and accommodate your peak hours and busiest seasons. Work from home agents can maximize efficiencies for your business and can work flexible hours within their remote workspaces.

We are a technology focused company, changing the way great companies are servicing their customers with proven KPI & ROI results.

…With Amazing People and Processes

Category & Savings

Recruiting 70%
HR Support 80%
Training 40%
Attrition 20%
Employee Benefits 20%
Paid Shrinkage 20%
Occupancy Cost 15%
Supervision 10%

…With Enterprise Technology & Support Desks

Category & Savings

Desktop Hardware 100%
PCI/Technology 100%
IT Desktop Support 80%
Facilities 60%
*Telecom 5% to 60%

Our Management Models

At LiveXchange, we’ve kept it simple: either ‘You Manage’ or ‘We Manage’ your remote contact center and agents – the choice is up to you!

You Manage

We deliver the platform and tools that you need to build and deploy your remote agent network. With your own pool of contracted remote agents, you can seamlessly supplement your contact center’s internal staff on an as-needed basis.

We Manage

We deliver the platform and tools that you need to build and deploy your remote agent network. With your own pool of contracted remote agents, you can seamlessly supplement your contact center’s internal staff on an as-needed basis.

LiveXchange Features

No matter if you choose ‘You Manage’ or ‘We Manage’ model options, you will access outstanding LiveXchange management system capabilities that include:

Turn Key PCI

We have instituted PCI encryption software to provide trusted third party vetting of user identities. With LiveXchange remote agents, client data is protected at every step of every transaction. In fact, we’re fully PCI certified and undergo thorough auditing to ensure optimal compliance.

Talent Acquisition

At LiveXchage, we attract the best of the best in remote agents because we provide flexible work schedules, comprehensive online training, and continuous support. As a result, our agents are highly educated, articulate, professional, and deliver outstanding customer service on your behalf.

Training

With LiveXchange’s outstanding e-learning capabilities, agents can access a comprehensive portal that will walk them through each step of their training process – gaining the insight and skills they will require to meet call center demands successfully.

Workforce Optimization

The LiveXchange network is designed specifically for remote work. Our system is ready to provide you with multi-channel, multi-site switching, and intelligent routing capabilities within a secure Telco infrastructure that is managed 24/7.

Telephony Services

Our LiveXchange software connects effortlessly to remote agent telephony devices that can be accessed exclusively by our clients. With innovative technologies, LiveXchange telephony systems can dial a phone number, leave a message, and log call history for your review.

Contact Us Today!

Are you interested in learning more about LiveXchange remote agent services? Contact us today by calling 1-866-774-3456.

Free Demo