Skip links

SERVICE VALUE
colours-bar-dec17

How We Do It

Our marketplace allows you to hire, manage and scale your own on-demand, remote, customer experience team conveniently on one platform.
Chameleon
adaptability

Adaptability

Develop adaptable, flexible, on-demand omnichannel customer experience solutions for any industry, all on one platform.

learn more
Man jogging up a hill
agility

Agility /
Scalability

Utilize the platform to optimize your workforce by scaling your customer experience team up or down based on volume fluctuations.

learn more
Looking through lens of pair of glasses. Skyscrapers in background
transparency

Transparency

Gain full visibility over all aspects of recruiting, training, scheduling and managing your customer experience operations.

learn more
close up of half of man's face
security

Security

With PCI Level 1 certification, you can be assured that you are doing all you can to protect you and your customers' information.

learn more
Close up of two hands "fist-pumping"
cta-5-agent

Empowerment

We give you the tools to empower your on-demand workforce to deliver the best outcomes for your clients and customers.

learn more
Stack of coins
cost effective

Cost-Effective

Maximize workforce efficiency and reduce operating costs without sacrificing quality.

learn more
MISSION

How We See It

Customer experience management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. At LiveXchange, we provide the people, the platform and the technology to help you manage all this. We give you 100% visibility and control over the entire process.

Close up of computer keyboard
IN THE NEWS

GigCX: Customer Service In The Twenty-First Century

In this book, Brian Pritchard, Terry Rybolt, and Mark Hillary explore why GigCX is set to be the next big transformation of how brands deliver a fantastic customer experience. GigCX offers greater transparency, control, efficiency, and productivity – why aren’t you already exploring it for your business?

Purchase Our Book

Read Our Insights

Everything you need to know about remote working and GigCX, all in one place.
Building A Gig Mindset Means Changing How We View Work

Building A Gig Mindset Means Changing How We View Work

Sometimes I wonder if GigCX is the right name for the kind of flexibility that we see when applying the gig economy to
Black Friday Hopes And Fears Are Here Again

Black Friday Hopes And Fears Are Here Again

Albert Einstein is often credited as once saying: “The definition of insanity is doing the same thing over and over again, but expecting
Adopting WFH Is Not Enough For True Flexibility

Adopting WFH Is Not Enough For True Flexibility

Throughout the COVID-19 pandemic most office-based employees have worked from home (WFH).

What Our Clients Are Saying

Manager
Solution Center

“LiveXconnect provided us the flexibility to scale up or down throughout our hours of operations to meet our customers demand 24x7x365”

Franchise Manager

“The LiveXchange platform has not only solved our staffing issues, it has significantly increased the quality of our telephone CX and the revenue that we are generating from telephone orders.”