Homesourcing is the new outsourcing. Simply put, homesourcing is the hiring of employees as independent contractors. It’s a phenomenon in the contact center world, where instead of outsourcing customer services to other countries, many organizations are instead moving services and support back to the United States and Canada.
According to the National Public Radio (NPR), outsourcing isn’t as cost-effective as it once was, due to high inflation and rising labor costs in developing countries like India. At the same time, wages in the United States are falling and companies are rethinking the trade-offs associated with outsourcing.
With LiveXchange, you instantly have access to a 150,000 strong agent network that can speak over 23 languages.
Home agents save on operating costs, health care costs and other full time benefits, as they are independent contractors and work from home with support from our 24/7 service desk.
Operating costs for traditional call centers are enormous. Companies must sometimes make the difficult call to reduce personnel or close the centers completely. The home agent model can help save jobs by enabling remote agents to work more cost effectively as a legally independent contractor, with flexible shifts that are scheduled in 30 minute intervals.
Homesourcing does not mean sacrificing quality of work. In fact, having a homesourced call center means more geographic flexibility, and a larger pool of potential workers with diverse language skills.
Remote agents make customer service and support calls from the comforts of their own home and build their own schedules. This gives them, and companies, the flexibility to plan their own workload and hire the necessary amount of workers depending on how busy the season is.
Research shows that turnover rates for home agents is around 10 per cent compared to the 50 per cent turnover rate seen in call center industry as a whole. The two biggest reasons for the high turnover are inconvenience and dull work. By allowing home agents to choose their work hours and work for a diverse portfolio of clients, this will give them more satisfaction and benefit companies.
In most American cities, workers are reliant on cars to get to and from work. Carbon emissions from cars, and also the buildings they work in, result in greater environmental impact. Home agents work from home and save time, money and produce fewer emissions.
Work at home is in demand and on the rise. If your company is looking to build their remote agent workforce, then look no further than LiveXchange. We have the products and services to help you develop a superb home agent workforce that’s the perfect fit for your company.
We can help you reduce operating costs by 30 per cent and increase sales by 25 per cent.
For more information concerning the services and resources provided by LiveXchange, please call a LiveXchange representative:
North America: 1-866-774-3456
Tracy Carter has helped many companies deploy and optimize their workforce with thousands of home agents, providing top quality remote brand ambassadors across the United States and Canada for Rogers, Today’s Shopping Choice, Xperigo, L’Oreal, ClubLink, Pizza Hut, KFC and many more.
With over 12 years of experience at LiveXchange in business process outsourcing services and homesourcing SaaS technology solutions, Tracy’s approach is to provide collaborative solutions with measurable revenue growth and operating cost savings – helping you grow your business with superior customer experiences!
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A remote contact center solutions company helping you grow your business and deliver customer service excellence. Our PCI certified home agent model and workforce management systems provide top quality outsourcing services, or the technology and tools to successfully develop and operate your own remote workforce.
With a 150,000 strong agent workforce, we specialize in recruiting and managing robust talent. Our remote enabling technology can reduce operating costs by 25% while increasing productivity results.