Outsourcing & Offshoring BPO Services
Let us take care of your customers. We not only deliver the platform and tools you need, but we’ll also manage your program. We are your brand ambassadors. One contact service builds brand loyalty, frequency and revenue. We seamlessly take care your customer and your business.
Remote agents receive thorough training to advocate for your business articulately. We’ll collaborate with you to customize training to your brand and to identify which agents best fit your needs. Your remote agents will be fully equipped to handle any situation or inquiry they may encounter.
With LiveXchange as your call center management team, we’ll leverage our comprehensive LiveXconnect software to deliver intelligent, multi-channel, and reliable capabilities for remote work. Learn more today!
Our custom scheduler and workforce management (WFM) tools are designed to easily match your call volume with headcount staffing requirements, for as low as 30 minute shifts (or 1, 2, 3 hour shift blocks). To save money, easily add or remove shifts, based on your scheduling forecast as needed.