Author: LiveXchange

Sometimes I wonder if GigCX is the right name for the kind of flexibility that we see when applying the gig economy to customer service processes. The gig economy is generally seen as a very flexible way to design and manage labor, but most of

Albert Einstein is often credited as once saying: “The definition of insanity is doing the same thing over and over again, but expecting different results.” Whether he actually said it or not doesn’t really matter - it’s attributed to Einstein because it’s exactly the sort

Throughout the COVID-19 pandemic most office-based employees have worked from home (WFH).

I’ve spent a long time thinking about how to explain LiveXchange to the companies that might benefit from

It’s been clear for a number of years that there is a war for highly skilled talent, but this has been exacerbated by the Covid-19 pandemic. Some skilled workers are changing career, some are demanding greater flexibility about where they work, and some are giving

Take a look around at the current labor market. 2020 was the toughest year that many business owners can ever remember, but there is a hiring surge

I have often written in the past about GigCX not being a replacement for Business Process Outsourcing (BPO) and contact centers. These ideas can co-exist and in many cases, we are working with BPOs to create solutions where they build out the heart of a

Have you seen just how many new officers the US Transportation Security Administration (TSA) is hiring? They are currently trying to hire over 6,000 new officers and it looks like they will not be able to hit these recruitment targets before the summer travel boom.

I noticed that one of my recent articles was mentioned in a recent feature on the Engage Customer website, commenting on how GigCX can support an in-house or outsourced contact center. Reading this led me to another article on their site talking about the future

Business journals and consulting firms are always advising companies to use outsourcing as a business strategy. This orthodox approach to corporate strategy has been around for decades, but was really codified in 1994 when Gary Hamel and CK Prahalad published ‘Competing for the Future’. This