Working outside the typical 9-to-5 is an increasingly popular option for the next generation workforce, and experts predict this trend will continue to grow in 2020. […]
Many call centers still operate at a centralized site, yet the technology age allows companies to look at alternatives to meet increasing demands. Instead of limiting […]
In today’s highly competitive business environment, providing consistent and memorable customer experiences may be the most important way for brands to differentiate themselves. Call centers are […]
Today’s browser based call center and telephony applications have made it very easy for a contact center to implement work from home agents. Companies like Hilton, […]
Homesourcing is the new outsourcing. Simply put, homesourcing is the hiring of employees as independent contractors. It’s a phenomenon in the contact center world, where instead […]
Call centers have a bad reputation for being mentally exhausting environments to work in, so its no surprise that agent retention has always been a challenge […]