Tracy Carter
October 23, 2019
In today’s highly competitive business environment, providing consistent and memorable customer experiences may be the most important way for brands to differentiate themselves. Call centers are […]
September 10, 2019
Today’s browser based call center and telephony applications have made it very easy for a contact center to implement work from home agents. Companies like Hilton, […]
August 9, 2019
You’ve probably heard the term “PCI” more than a few times, but what does it mean exactly? PCI or the longer-term PCI DSS stands for Payment […]
July 10, 2019
Hiring and managing a team of at-home agents may seem like a daunting task, but it doesn’t have to be. Making sure that you are well […]
June 10, 2019
Homesourcing is the new outsourcing. Simply put, homesourcing is the hiring of employees as independent contractors. It’s a phenomenon in the contact center world, where instead […]
May 10, 2019
Call centers have a bad reputation for being mentally exhausting environments to work in, so its no surprise that agent retention has always been a challenge […]