This is the first article in a series of four where I will be explaining the opportunities and value that can be achieved by exploring GigCX. In this article I will be exploring how GigCX affects the cost of your customer service operation. Fixed costs.
LiveXchange announced today that it has established new relationships with two leading Canadian companies. The new clients represent diverse categories including a leading provider of technology to HR professionals and Canada’s largest full-service restaurant operator. LiveXchange will be applying its patented Customer Experience platform on
Employees are only productive when they have their body in a seat, at a desk, in an office. This is probably one of the most outdated and destructive concepts in modern management and yet it has persisted right up until the forced period of work-from-home
When the Covid-19 coronavirus pandemic began most companies with employees based in office jobs started sending their people home. Work from home became a mantra for all professional workers who could continue to work for their employer, so long as they had a laptop and
Last week I hosted a Zoom call with a group of industry analysts and our CEO, Brian Pritchard. The idea was to give them an introduction to what we are doing at LiveXchange and how we feel that this really is the future for Customer Experience
Every business has times in the year when transactions spike. Retailers always approach Black Friday, and the end of year Holidays, with caution because they know that once they get close to those dates, contact center volumes will go through the roof. It’s the same
Newmarket, Ontario — (July 1, 2020) — LiveXchange Corporation, the industry leader in GigCX virtual deployment solutions, is pleased to announce the appointment of Terry Rybolt as Chief Revenue Officer. With over 20 years of Business Process Outsourcing experience, most recently as Managing Director of
Everyone knows about the gig economy. The popularity of tools such as Uber, Lyft, Doordash, and Airbnb, means that the concept of the gig economy is well known and understood. Around 36% of Americans work inside the gig economy so a lot of people understand it