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July 10, 2019

How To Succesfully Hire And Manage At-Home Agents

Hiring and managing a team of at-home agents may seem like a daunting task, but it doesn’t have to be. Making sure that you are well […]
June 10, 2019

6 Reasons Why Homesourcing Is A Big Trend In Call Centers

Homesourcing is the new outsourcing. Simply put, homesourcing is the hiring of employees as independent contractors. It’s a phenomenon in the contact center world, where instead […]
May 10, 2019

5 Call Center Solutions For The Gig Economy

Call centers have a bad reputation for being mentally exhausting environments to work in, so its no surprise that agent retention has always been a challenge […]
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