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CDC Customer Service

 

New Work From Home Gig

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Help Keep America Safe From COVID-19

Earn $20 per hour ($19 in Puerto Rico)

The Center for Disease Control (CDC) Info Vaccination Contact Center will respond to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Service Providers will answer incoming calls from the public related to COVID-19 vaccination scheduling.

This position will require Service Providers to use independent judgement to understand the logistics of available time slots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Service Providers to make outgoing calls to follow up on vaccination questions.

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NOTE: This job is only available for residents who live in specific counties in Arizona, Arkansas, Florida, Idaho, Louisiana, Mississippi, Missouri, New Mexico, South Dakota, Oklahoma, Puerto Rico, and Texas.

Job Details

$20.00 per hour plus $27.00 for overtime if offered and accepted. (Overtime starts above 40 hours per week)

Minimum Hours of Work Per Week: 30 Hours Per Week

Training Start Date: May 14, 2021

Hours of Operation: 8 am-12 am EST 7 Days/Week (subject to change)

Must Live In: Arizona, Arkansas, Florida, Idaho, Louisiana, Mississippi, Missouri, New Mexico, South Dakota, Oklahoma, Texas or Puerto Rico

Reponsibilities

Inbound customer service call answering COVID 19 related frequently asked questions. Booking vaccine appointments for qualified callers.

  • Service Providers will be required to evaluate the needs of the caller to determine the best course of action to assist in scheduling a COVID-19 vaccine appointment.
  • Transfer/refer caller to appropriate entities according to the established guidelines.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Maintain a current understanding of CDC information on regulations, policies, and procedures to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner.
  • Adhere to the Privacy Act as it relates to the confidentiality of information provided by callers.
  • Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers)
  • Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
  • Escalate calls or issues to the appropriate designated staff for resolution, as needed.
  • Track and document all inquiries using the applicable systems.
  • Facilitate connecting the caller to translation services for non-English speaking callers according to outlined procedures.
  • Utilize databases and written materials to look up and provide information to telephone inquiries.
  • Attend meetings and training, as requested, and maintain up-to-date knowledge of all programs and systems.