Join the 1500+ Restaurants on our 100% dedicated Overflow Call Center Program…
CFL, Celebrity Pizza
Heartland Pizza LLC
Heartland Food Mgt.
PAC Pizza LLC
PMC, Pizza Management Co.
PCF, People Come First
RMC, Restaurant Mgt. Co.
SRC, Southeast Restaurants
SDS Restaurant Group
Overflow Call Centre
$1.69 per order
LiveXchange is proud to provide you with the best Overflow Call Center Services, at the most cost effective Price Per Completed Order in the industry. Our service enables Franchisees to capture additional order calls/sales, increase average check margins, and reduce abandoned call rates. Together, our talented pool of Order Entry Agents are dedicated to Pizza Hut and trained to meet all of your KPIs. Delivering Franchisees positive results detailed within our on-line reporting portal; and servicing over 1,500 Restaurants on our trusted program.
Price Per Order: $1.69/per order
Set-Up Fee: $225/per store.
- Increase Average Guest Check: YTD above in-store average.
- Increase Sales Revenue by capturing more orders.
- Reduced Abandoned Calls: YTD 2.5% Call Center Average.
- Call & Sales Statistics Reports: All calls are recorded, and captured to provide you with valuable productivity and sales reporting.
- Agent Quality Calibration Sessions: Select up to 5 call center recordings for Agent quality monitoring and proactive feedback.
In-Store VoIP Phone Service
$29.95 per line (per month)*
LiveXchange is also excited to provide Franchisees with additional operating costs savings by reducing your phone bills. Our VoIP Phone Service provides a valuable Reporting Portal, to measure productivity KPIs for both in-store + Call Center overflow order results.
Price Per Line: $29.95/mo*
*Plus additional 911, 411, DID services, and VoIP hardware equipment.
Set-Up Fee:$199.00/per store
Ex. 3 Line System: $96.40/mo (2 Order Entry + 1 CS Admin)
*Plus hardware purchase of Security Router, SIP Phones, POE Switch.
- Designed for Franchisees: Private IP PBX to configure each store with a multitude of call answer rules and custom IVR greetings.
- Custom Ring Tones: Staff can easily identify Order Calls vs. Admin Line calls for Customer Service, transfers from the Call Center, etc. (that won’t overflow).
- Call Recordings & Reports: Bringing your in-store + call center reports together. Valuable data and tools to meet PHI Brand Standards 10% target for abandoned calls, calls on hold, and much more.
- Full Call Control: Tools and routine options to manager your customer calls from end to end, between in-store and the call center.
- Back-up Call Routing: If store internet service fails, calls will automatically be re-directed to the Call Center.
FranchiseesFirst.com Reporting Portal
$ Free – Unlimited users
Custom designed on-line reporting portal for Franchisees, Area Coaches, and Managers; bringing both your in-store orders + overflow call center performance reports together. Remote reporting access anywhere, anytime; downloadable, and Daily Flash Reports distributed, as requested.
Price: $FREE – Unlimited users
- Integrated with above services
- View valuable performance data on Abandoned Calls, Hold Times, Average Guest Check +++
- Call Recordings, Hourly Interval Reports, Call Detail Records+
- 24/7 Live Technical Support on all services