Cost-Effective
The reality for traditional contact center operators is that managing fixed operating costs are more challenging than ever. Why pay for physical contact center infrastructure when you could just pay for the customer service agents when they are helping your customers?
By way of reducing expenses around recruitment, training, technology and lower attrition, LiveXchange can help you save up to 30% in costs.
Cost-Effective
The reality for traditional contact center operators is that managing fixed operating costs are more challenging than ever. Why pay for physical contact center infrastructure when you could just pay for the customer service agents when they are helping your customers?
By way of reducing expenses around recruitment, training, technology and lower attrition, LiveXchange can help you save up to 30% in costs.
Cost of Overstaffing
Using a tech-enabled, on-demand GigCX platform like LiveXchange allows businesses to reduce operating costs while increasing the quality of the customer experience at the same time.
Scale-up when needed and without wasting resources by scheduling how many people you need on the team – down to the nearest half-hour.
Direct Cost Savings
Reduce your overhead and operating costs by up to 30%.
Improve service levels with flexible staffing to maximize scheduling for call volumes
Reduce hold time and abandon rates
Increase sales revenue and customer service experience
Reduce hiring & training time, costs & attribution
Increase agent tenure, quality & productivity
Supporting Sales For a Leading Interactive Multi-Channel Retailer
Download our full case study to learn more about how our platform helped our client save operating costs and improve operational efficiency.
