Transparency
By leveraging our technological toolkit, brands gain maximum visibility over all aspects of the customer experience process, including recruiting, training, workforce management, quality assurance, operational oversight. This is the key difference between LiveXchange and the traditional outsourcing model – we place the control and autonomy back into the hands of brands.
Transparency
By leveraging our technological toolkit, brands gain maximum visibility over all aspects of the customer experience process, including recruiting, training, workforce management, quality assurance, operational oversight. This is the key difference between LiveXchange and the traditional outsourcing model – we place the control and autonomy back into the hands of brands.
Customer Experience Starts with Transparency
Recruitment
- Save time and resources by drawing from LiveXchange’s database of prospective candidates
- Train service providers with customized eLearning programs that we can help you develop
Communication
- Communicate, collaborate and share information on the platform through our secure group chat and message board
- Access data and reporting tools for managers
Workforce Management
- 30-minute interval scheduling
- Adherence reporting
Recruitment
- Save time and resources by drawing from LiveXchange‘s database of prospective candidates
- Train service providers with customized eLearning programs that we can help you develop
Communication
- Communicate, collaborate and share information on the platform through our secure group chat and message board
- Access data and reporting tools for managers
Workforce Management
- 30-minute interval scheduling
- Adherence reporting
Increasing Staffing Capacity by 40% During Peak Demand
Partnering with a major human resource and benefits administrator, LiveXchange provided inbound benefits administration and customer care services to support a surge in demand amidst a global pandemic.
