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Transparency

 
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 Transparency

By leveraging our technological toolkit, brands gain maximum visibility over all aspects of the customer experience process, including recruiting, training, workforce management, quality assurance, operational oversight. This is the key difference between LiveXchange and the traditional outsourcing model – we place the control and autonomy back into the hands of brands.

Transparency
colours-bar-dec17

 Transparency

By leveraging our technological toolkit, brands gain maximum visibility over all aspects of the customer experience process, including recruiting, training, workforce management, quality assurance, operational oversight. This is the key difference between LiveXchange and the traditional outsourcing model – we place the control and autonomy back into the hands of brands.

Customer Experience Starts with Transparency

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Recruitment

  • Save time and resources by drawing from LiveXchange’s database of prospective candidates
  • Train service providers with customized eLearning programs that we can help you develop
Close up of hand using laptop outdoors

Communication

  • Communicate, collaborate and share information on the platform through our secure group chat and message board
  • Access data and reporting tools for managers
Close up of hands using laptop, drawing of gantt chart overlaid

Workforce Management

  • 30-minute interval scheduling
  • Adherence reporting
Woman using laptop, looking out window

Recruitment

  • Save time and resources by drawing from LiveXchange‘s database of prospective candidates
  • Train service providers with customized eLearning programs that we can help you develop
Close up of hand using laptop outdoors

Communication

  • Communicate, collaborate and share information on the platform through our secure group chat and message board
  • Access data and reporting tools for managers
Close up of hands using laptop, drawing of gantt chart overlaid

Workforce Management

  • 30-minute interval scheduling
  • Adherence reporting
CASE STUDY

Increasing Staffing Capacity by 40% During Peak Demand

Partnering with a major human resource and benefits administrator, LiveXchange provided inbound benefits administration and customer care services to support a surge in demand amidst a global pandemic.

Learn More
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TESTIMONIAL
“In the traditional outsourced model, brands don't have full control over how the company manages or hires agents. In comparison, LiveXchange's software as a service model enables full transparency, empowering clients to take back full control over their customer experience teams.”