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Adaptability

 
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 Adaptability

The reality is, today’s more entrepreneurial gig delivery environment demands more than what legacy customer relationship management systems can track during traditional work periods. LiveXchange has recognized this by eschewing solutions that were designed around 4 to 8-hour shifts, replacing them with ones that are managed on 30-minute increments.

Cameleon
colours-bar-dec17

 Adaptability

The reality is, today’s more entrepreneurial gig delivery environment demands more than what legacy customer relationship management systems can track during traditional work periods. LiveXchange has recognized this by eschewing solutions that were designed around 4 to 8-hour shifts, replacing them with ones that are managed on 30-minute increments.

You Decide When & Where

Man using laptop outdoors near lake
  • Balance business efficiency and full-time staffing
  • Scale your shifts up or down based on seasonality and demand
  • Compensate service providers only when they are engaged with the customer
Smiling bearded man using laptop outside
  • On-demand, flexible scheduling of customer service experts
  • Reduce the need for overstaffing and overtime requests
  • Optimize your workforce without sacrificing quality
Man using laptop outdoors near lake
  • Balance business efficiency and full-time staffing
  • Scale your shifts up or down based on seasonality and demand
  • Compensate service providers only when they are engaged with the customer
Smiling bearded man using laptop outside
  • On-demand, flexible scheduling of customer service experts
  • Reduce the need for overstaffing and overtime requests
  • Optimize your workforce without sacrificing quality
CASE STUDY

Major Automotive Business Partner

A market-leading B2B & B2C automotive services provider in North America has partnered with LiveXchange for over 12 years in providing remote agent solutions to support a variety of their client needs.

Read More
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TESTIMONIAL
“LiveXconnect provided us the flexibility to scale up or down throughout our hours of operations to meet our customers demand 24x7x365”
— Manager, Solution Center