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Agility & Scalability

 
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Agility & Scalability

Across the customer service industry, gig workers are becoming more commonplace. GigCX offers a world of potential for customer service and we’ve taken this into account in the development of our tools, providing brands with the ability to source expert support at peak times without the high overhead costs of retaining additional staff.

LiveXchange’s agile and on-demand platform allows brands to manage these teams remotely with the option of scaling up or down based on the needs of the organization, regardless of size.

Agility
colours-bar-dec17

Agility & Scalability

Across the customer service industry, gig workers are becoming more commonplace. GigCX offers a world of potential for customer service and we’ve taken this into account in the development of our tools, providing brands with the ability to source expert support at peak times without the high overhead costs of retaining additional staff.

LiveXchange’s agile and on-demand platform allows brands to manage these teams remotely with the option of scaling up or down based on the needs of the organization, regardless of size.

Scale Up or Down Your Team to Meet Seasonal Demand

Rapidly adapt to changing business needs with our built-in “notify” feature that gives clients the ability to send on the fly requests to our contractor pool via SMS, voice or email.

Schedule shifts right down to the nearest half-hour during seasonal peaks or offer 500% more shifts to agents on a day when you know that your new marketing campaign is about to drop.

TESTIMONIAL
“LiveXconnect provided us the flexibility to scale up or down throughout our hours of operations to meet our customers demand 24x7x365”
— Manager, Solution Center
CASE STUDY

Overflow Order Calls: Never Miss a Call Again

Trust our team of customer service experts to answer and process your overflow incoming telephone orders when those calls are not answered by the store. Read our case study to learn how it works.

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