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Security

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 Security

In today’s increasingly virtual customer experience management environment, concerns over data protection cannot be overstated. Data security is critical for any company, but even more so for those operating on a remote model.

We’ve taken this priority into account when building our platform, with specific anti-fraud provisions built into our offering to ensure security is in place to protect both brands and customer service experts.

Security
colours-bar-dec17

 Security

In today’s increasingly virtual customer experience management environment, concerns over data protection cannot be overstated. Data security is critical for any company, but even more so for those operating on a remote model.

We’ve taken this priority into account when building our platform, with specific anti-fraud provisions built into our offering to ensure security is in place to protect both brands and customer service experts.

PCI Certified Environment

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SecureWorkSpace (SWS) Software

  • Our software instantly transforms an agent’s PC into a secure workstation
  • A connection to your private networks is established via our secure VPN
  • Locally-stored files and applications are blocked
TESTIMONIAL
“LiveXchange's PCI technology identifies, isolates and secures agents and their desktops as they access the work environment. Each agent is issued a physical “secure OS token”, which binds their identity to our server, bypasses their local OS, encrypts their connection and assures compliance – all in less than 60 seconds.”