The remote agent system you can depend on
LiveXconnect is your custom designed WFM (workforce management portal) for the next generation of work at home agents. It has virtually unlimited scalability and can accommodate as many agents as you require – no matter the season.
Partner & Client Success
LiveXconnect provides us the flexibility to scale up or down throughout our hours of operations in order to meet demand 24x7x365″
Darren Dowdy, Manager, Solution Center – Xperigo
…Effortless and flexible WFM for our National bilingual ecommerce, Professional, Active, Mass and Luxury Brand teams”
Elise Stoycheff, Chef Services Clients L’Oréal Luxe | Manager Customer Care – L’Oréal Luxe
- Communicate – Post announcements, policies, and daily reminders
- Emergency Notify – Get people in a hurry when call volume spikes, with our automated SMS, email, or pre-recorded voice messaging notify tools.
- Scheduler – Build and publish your schedules, add/remove shifts, real-time schedule adherence dashboards.
- Job Contracts – Build and post new contracts to meet headcount requirements throughout the year.
- Resources –Easy storage and permissions based access to playbooks, scripts, FAQ’s and other agent support materials.
- Credential Administration – Add, remove or control permissions for your workforce
- VPN Access Control (Agent Terminations / Suspensions) – One button kill of all secure application connections.
- Reports – 360 degree visibly of all agent and program KPI’s and benchmarks.