Customer Service in the 21st Century
Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.
Airlines across the world are getting crushed at present. The last few years have been a disaster for air travel – most airports were silent for much of 2020 and 2021. Airline pilots and cabin crew were furloughed or made redundant as airlines scrambled to survive a prolonged period without normal business operations. But 2022 […]
The way that people are paid to work for companies has not really changed since the widespread move from agriculture to factories during the industrial revolution. The factory boss sets the hours that must be worked and how much will be paid for working those hours. It’s very much the same today whether you get […]
The Covid-19 pandemic has been a disaster for many industries