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Insights

 

Insights

Customer Service in the 21st Century

Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.

Building A Gig Mindset Means Changing How We View Work

Building A Gig Mindset Means Changing How We View Work

Sometimes I wonder if GigCX is the right name for the kind of flexibility that we see when applying the gig economy to customer service processes. The gig economy is generally seen as a very flexible way to design and manage labor, but most of the time this is seen negatively because risk is pushed [...]
Black Friday Hopes And Fears Are Here Again

Black Friday Hopes And Fears Are Here Again

Albert Einstein is often credited as once saying: “The definition of insanity is doing the same thing over and over again, but expecting different results.” Whether he actually said it or not doesn’t really matter - it’s attributed to Einstein because it’s exactly the sort of statement he would make. A man with a brilliant [...]