Skip links

Insights

 

Insights

Customer Service in the 21st Century

Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.

Is Your CX Ready For A Summer Travel Boom?

Is Your CX Ready For A Summer Travel Boom?

Have you seen just how many new officers the US Transportation Security Administration (TSA) is hiring? They are currently trying to hire over 6,000 new officers and it looks like they will not be able to hit these recruitment targets before the summer travel boom. The TSA would screen about 2.5 passengers a day before [...]
Building A Flexible Contact Center Without Outsourcing

Building A Flexible Contact Center Without Outsourcing

Business journals and consulting firms are always advising companies to use outsourcing as a business strategy. This orthodox approach to corporate strategy has been around for decades, but was really codified in 1994 when Gary Hamel and CK Prahalad published ‘Competing for the Future’. This book, from Harvard Business School Press, gave us the theory […]

Digital Economy Companies Need More Flexibility

Digital Economy Companies Need More Flexibility

A recent feature in Nearshore Americas talked about the huge recent gains for e-commerce and digital economy companies. In the past year these companies have seen an enormous boost because of the Covid-19 pandemic. Many analysts believe that the gains in e-commerce will become permanent because many consumers now prefer to order products online – […]

GigCX Can Create Gains By Leveraging The FX Market

GigCX Can Create Gains By Leveraging The FX Market

One of the key advantages with GigCX is the ability to hire from anywhere. This has some immediate advantages that can be summarized as: Raise the bar: if you can search the entire world for talent then you can raise your expectations. You are no longer trying to recruit for a contact center on the […]