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Insights

Insights

Customer Service in the 21st Century

Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.

How Gig CX Can Build Flexibility Into Your BPO Solution

How Gig CX Can Build Flexibility Into Your BPO Solution

Terry Rybolt, Chief Revenue Officer at LiveXchange Corporation One of the themes I have often written about here is that Gig CX is not a replacement for Business Process Outsourcing (BPO) and contact center specialists. I don’t see any immediate future where the companies that have deep expertise in designing and building customer service strategies will […]

GigCX And BPO – Let’s Work Together!

GigCX And BPO – Let’s Work Together!

Terry Rybolt, Chief Revenue Officer at LiveXchange Corporation What are the most common problems that every Business Process Outsourcing (BPO) company and contact center has to manage? I know that every different manager will list them in a different order, but based on my own experience working in contact centers, here are the key challenges […]

GigCX Can Help You Ace Your Seasonal Peaks

GigCX Can Help You Ace Your Seasonal Peaks

Seasonality is a well known issue in retail. Valentine’s Day, Mother’s Day, the back-to-school season, Halloween, Black Friday, and the Christmas and Hanukkah holidays all create peaks in demand for different types of retailer and they all have to find different ways of coping with the stress that a peak period places on their customer [...]
Gig CX Will Not Replace Contact Centers – But It Can Improve Them!

Gig CX Will Not Replace Contact Centers – But It Can Improve Them!

Terry Rybolt, Chief Revenue Officer at LiveXchange Corporation One of the common misconceptions about Gig CX is that those of us who evangelize the concept are always looking to replace the traditional contact center. This is far from the truth. I spent many years working for one of the leading global customer experience suppliers and […]

GigCX Flexibility Is For Life, Not Just The Holiday Season

GigCX Flexibility Is For Life, Not Just The Holiday Season

The 2020 Holiday season is certainly different this year. Christmas appears to be arriving immediately after Thanksgiving and Black Friday has been spread across the whole of November and December - everything looks different thanks to the COVID-19 pandemic. One thing has not changed though, the seasonality crunch on contact centers. Although it’s worse when [...]