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Insights

 

Insights

Customer Service in the 21st Century

Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.

Could GigCX Offer Airlines a Route Out Of The Crisis?

Could GigCX Offer Airlines a Route Out Of The Crisis?

Airlines across the world are getting crushed at present. The last few years have been a disaster for air travel – most airports were silent for much of 2020 and 2021. Airline pilots and cabin crew were furloughed or made redundant as airlines scrambled to survive a prolonged period without normal business operations. But 2022 […]

GigCX: A Complete Evolution Of How We Think About Work

GigCX: A Complete Evolution Of How We Think About Work

The way that people are paid to work for companies has not really changed since the widespread move from agriculture to factories during the industrial revolution. The factory boss sets the hours that must be worked and how much will be paid for working those hours. It’s very much the same today whether you get […]

Building A Gig Mindset Means Changing How We View Work

Building A Gig Mindset Means Changing How We View Work

Sometimes I wonder if GigCX is the right name for the kind of flexibility that we see when applying the gig economy to customer service processes. The gig economy is generally seen as a very flexible way to design and manage labor, but most of the time this is seen negatively because risk is pushed [...]
That Time of Year: Black Friday Hopes And Fears Are Here Again

That Time of Year: Black Friday Hopes And Fears Are Here Again

Albert Einstein is often credited as once saying: “The definition of insanity is doing the same thing over and over again, but expecting different results.” Whether he actually said it or not doesn’t really matter - it’s attributed to Einstein because it’s exactly the sort of statement he would make. A man with a brilliant [...]