Insights
Customer Service in the 21st Century
Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.
How the Telecoms Industry Can Benefit from GigCX
Most of us have telecom contracts. It might be your cellphone, home wifi, or even a landline contract – most consumers have to interact with telecom providers. Most of these contracts are subscriptions, so customers pay monthly for service access – often with many competitors out in the marketplace offering tempting alternative deals. So, customer […]
The Key to Alleviating the Top 5 CX Issues
As we come to the end of Q1 for 2023, industry analysts and commentators are still publishing their customer experience (CX) predictions for 2023. I don’t pay too much attention to many of these lists, but this year I think there is a connecting thread between many of the key trends they are discussing. […]
WFH Is Not Just WFH – It’s A Revolution In How We Work
I am really pleased to be spending some time this week at the Work From Home Alliance 2023 Remote Working Summit in Dallas, Texas. The WFH Alliance is led by Michele Rowan and is one of the leading bodies in the US providing research and advice for companies that are supporting work-from-home (WFH) teams. As […]
GigCX: The Solution For Sky-High Attrition
Attrition rates have soared so high that some global service companies are now locking their employees in with non-compete clauses in their employment contracts. The idea is to make employees guarantee they will not leave a job for a rival firm or a client – usually for a year after resignation. In the Philippines, Business […]
How Trust & Safety Processes Can Be Improved With GigCX Delivery
Everest Group published a new research report titled ‘The Wisdom of The Crowd – The Gig Delivery Model in Trust & Safety’ This report explores the opportunity for gig delivery – such as GigCX – to drastically improve how Trust and Safety (T&S) services are delivered. T&S is focused on content moderation. Any service that […]