Sometimes I wonder if GigCX is the right name for the kind of flexibility that we see when applying the gig economy to customer service processes. The gig economy is generally seen as a very flexible way to design and manage labor, but most of the time this is seen negatively because risk is pushed [...]

Albert Einstein is often credited as once saying: “The definition of insanity is doing the same thing over and over again, but expecting different results.” Whether he actually said it or not doesn’t really matter - it’s attributed to Einstein because it’s exactly the sort of statement he would make. A man with a brilliant [...]

Throughout the COVID-19 pandemic most office-based employees have worked from home (WFH).

I’ve spent a long time thinking about how to explain LiveXchange to the companies that might benefit from

It’s been clear for a number of years that there is a war for highly skilled talent, but this has been exacerbated by the Covid-19 pandemic. Some skilled workers are changing career, some are demanding greater flexibility about where they work, and some are giving up on the idea of a job needing to be [...]