Customer Service in the 21st Century
Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.
Everest Group published a new research report titled ‘The Wisdom of The Crowd – The Gig Delivery Model in Trust & Safety’ This report explores the opportunity for gig delivery – such as GigCX – to drastically improve how Trust and Safety (T&S) services are delivered. T&S is focused on content moderation. Any service that […]
“Unsustainable and shambolic.” That’s how Kris Major, chair of the European Transport Workers Federation’s Joint Aircrew Committee, representing European flight attendants and pilots, recently described the recovery in the travel industry to CNN Travel. He added: “It’s completely unsustainable as a job.” The summer of 2022 saw travel chaos all over the world. Flights have […]
The Covid pandemic is more or less in the rearview mirror and companies that were affected by the restrictions are a long way into a strong recovery. However, there are some clouds on the horizon. Inflation is certainly higher than most of us are used to – it was 8.5% in July. Some economists are […]
Gig workers, regardless of geography, are continuously carving their own niche, forcing companies to rethink recruiting, mobility, and flexibility, making it impossible for them to be ignored as part of the world’s labor solution of the future Discerning organizations are quickly recognizing that access to global labor must be a part of their long-term staffing […]
Airlines across the world are getting crushed at present. The last few years have been a disaster for air travel – most airports were silent for much of 2020 and 2021. Airline pilots and cabin crew were furloughed or made redundant as airlines scrambled to survive a prolonged period without normal business operations. But 2022 […]