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Insights

 

Insights

Customer Service in the 21st Century

Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.

How the Telecoms Industry Can Benefit from GigCX

How the Telecoms Industry Can Benefit from GigCX

Most of us have telecom contracts. It might be your cellphone, home wifi, or even a landline contract – most consumers have to interact with telecom providers. Most of these contracts are subscriptions, so customers pay monthly for service access – often with many competitors out in the marketplace offering tempting alternative deals. So, customer […]

The Key to Alleviating the Top 5 CX Issues

The Key to Alleviating the Top 5 CX Issues

As we come to the end of Q1 for 2023, industry analysts and commentators are still publishing their customer experience (CX) predictions for 2023. I don’t pay too much attention to many of these lists, but this year I think there is a connecting thread between many of the key trends they are discussing.   […]

GigCX: The Solution For Sky-High Attrition

GigCX: The Solution For Sky-High Attrition

Attrition rates have soared so high that some global service companies are now locking their employees in with non-compete clauses in their employment contracts. The idea is to make employees guarantee they will not leave a job for a rival firm or a client – usually for a year after resignation.  In the Philippines, Business […]