Customer Service in the 21st Century
Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.
Terry Rybolt, Chief Revenue Officer at LiveXchange Corporation One of the themes I have often written about here is that Gig CX is not a replacement for Business Process Outsourcing (BPO) and contact center specialists. I don’t see any immediate future where the companies that have deep expertise in designing and building customer service strategies will […]
Terry Rybolt, Chief Revenue Officer at LiveXchange Corporation What are the most common problems that every Business Process Outsourcing (BPO) company and contact center has to manage? I know that every different manager will list them in a different order, but based on my own experience working in contact centers, here are the key challenges […]
Terry Rybolt, Chief Revenue Officer at LiveXchange Corporation One of the common misconceptions about Gig CX is that those of us who evangelize the concept are always looking to replace the traditional contact center. This is far from the truth. I spent many years working for one of the leading global customer experience suppliers and […]