Skip links

Insights

Insights

Customer Service in the 21st Century

Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.

Using Flexibility To Build CX Resilience

Using Flexibility To Build CX Resilience

This is the third article in a series of four where I will be explaining the opportunities and value that can be achieved by exploring GigCX. In this article I will be exploring how GigCX can offer improved business resilience by helping to enhance flexibility. Flexibility will be an important driver of customer experience (CX) [...]
All Lives Can’t Matter Until Black Lives Matter

All Lives Can’t Matter Until Black Lives Matter

Since being founded in 2003, LiveXchange’s core operating policy has been in creating success for all, promoting diversity and inclusiveness in our workplace. We go beyond our own workplace by developing and supplying our customers with technology and remote work models that support and promote diversity and equal opportunity. LiveXchange’s continuous technological goal is to [...]
LiveXchange Connects with Two of Canada’s Leading Companies

LiveXchange Connects with Two of Canada’s Leading Companies

LiveXchange announced today that it has established new relationships with two leading Canadian companies. The new clients represent diverse categories including a leading provider of technology to HR professionals and Canada’s largest full-service restaurant operator. LiveXchange will be applying its patented Customer Experience platform on behalf of these companies. A proven solution for any environment [...]