Insights
Customer Service in the 21st Century
Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.

That Time of Year: Black Friday Hopes And Fears Are Here Again
Albert Einstein is often credited as once saying: “The definition of insanity is doing the same thing over and over again, but expecting different results.” Whether he actually said it or not doesn’t really matter - it’s attributed to Einstein because it’s exactly the sort of statement he would make. A man with a brilliant [...]

Adopting WFH Is Not Enough For True Flexibility
Throughout the COVID-19 pandemic most office-based employees have worked from home (WFH).

Is Your Customer Service Suffering These Symptoms?
I’ve spent a long time thinking about how to explain LiveXchange to the companies that might benefit from

The Global Talent Crunch Means That Jobs Need To Be Redefined
It’s been clear for a number of years that there is a war for highly skilled talent, but this has been exacerbated by the Covid-19 pandemic. Some skilled workers are changing career, some are demanding greater flexibility about where they work, and some are giving up on the idea of a job needing to be [...]

Why a Million Americans Quit Their Jobs in June
Take a look around at the current labor market. 2020 was the toughest year that many business owners can ever remember, but there is a hiring surge