Insights
Customer Service in the 21st Century
Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.
Using Flexibility To Build CX Resilience
This is the third article in a series of four where I will be explaining the opportunities and value that can be achieved by exploring GigCX. In this article I will be exploring how GigCX can offer improved business resilience by helping to enhance flexibility. Flexibility will be an important driver of customer experience (CX) [...]
GigCX: How To Smooth Out Seasonality By Taking Control Of CX
This is the second article in a series of four where I will be explaining the opportunities and value that can be achieved by exploring GigCX. In this article I will be exploring how GigCX can offer greater business agility. One of the biggest problems faced by any customer service manager is estimating how many [...]
All Lives Can’t Matter Until Black Lives Matter
Since being founded in 2003, LiveXchange’s core operating policy has been in creating success for all, promoting diversity and inclusiveness in our workplace. We go beyond our own workplace by developing and supplying our customers with technology and remote work models that support and promote diversity and equal opportunity. LiveXchange’s continuous technological goal is to [...]
The Gig Economy Transformed The Cost Of Hotels And Taxis – Why Not CX?
This is the first article in a series of four where I will be explaining the opportunities and value that can be achieved by exploring GigCX. In this article I will be exploring how GigCX affects the cost of your customer service operation. Fixed costs. They are a problem for every business. Hotel chains have [...]
LiveXchange Connects with Two of Canada’s Leading Companies
LiveXchange announced today that it has established new relationships with two leading Canadian companies. The new clients represent diverse categories including a leading provider of technology to HR professionals and Canada’s largest full-service restaurant operator. LiveXchange will be applying its patented Customer Experience platform on behalf of these companies. A proven solution for any environment [...]