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Insights

 

Insights

Customer Service in the 21st Century

Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.

Is Your Customer Service Team Ready For A New Wave Of Covid?

Is Your Customer Service Team Ready For A New Wave Of Covid?

Covid-19 cases in the US took a dip in the right direction in September, but now they are increasing again. Partly driven by the colder fall weather forcing people inside more often and partly because people are just fatigued with the restrictions, we are seeing about 55,000 new cases a day right now. Michael Osterholm, director [...]
Using Flexibility To Build CX Resilience

Using Flexibility To Build CX Resilience

This is the third article in a series of four where I will be explaining the opportunities and value that can be achieved by exploring GigCX. In this article I will be exploring how GigCX can offer improved business resilience by helping to enhance flexibility. Flexibility will be an important driver of customer experience (CX) [...]
All Lives Can’t Matter Until Black Lives Matter

All Lives Can’t Matter Until Black Lives Matter

Since being founded in 2003, LiveXchange’s core operating policy has been in creating success for all, promoting diversity and inclusiveness in our workplace. We go beyond our own workplace by developing and supplying our customers with technology and remote work models that support and promote diversity and equal opportunity. LiveXchange’s continuous technological goal is to [...]