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Insights

 

Insights

Customer Service in the 21st Century

Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.

LiveXchange Connects with Two of Canada’s Leading Companies

LiveXchange Connects with Two of Canada’s Leading Companies

LiveXchange announced today that it has established new relationships with two leading Canadian companies. The new clients represent diverse categories including a leading provider of technology to HR professionals and Canada’s largest full-service restaurant operator. LiveXchange will be applying its patented Customer Experience platform on behalf of these companies. A proven solution for any environment [...]
GigCX Offers A Path To The Future Of Work

GigCX Offers A Path To The Future Of Work

Employees are only productive when they have their body in a seat, at a desk, in an office. This is probably one of the most outdated and destructive concepts in modern management and yet it has persisted right up until the forced period of work-from-home (WFH) activity because of the Covid-19 pandemic. When managers were [...]
GigCX: Work From Anywhere Beats Work From Home

GigCX: Work From Anywhere Beats Work From Home

When the Covid-19 coronavirus pandemic began most companies with employees based in office jobs started sending their people home. Work from home became a mantra for all professional workers who could continue to work for their employer, so long as they had a laptop and broadband connection. But now that we are seeing the restrictions [...]
Why Platforms Are The Future For CX

Why Platforms Are The Future For CX

Last week I hosted a Zoom call with a group of industry analysts and our CEO, Brian Pritchard. The idea was to give them an introduction to what we are doing at LiveXchange and how we feel that this really is the future for Customer Experience (CX). It was a great session and I think that [...]