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Insights

Insights

Customer Service in the 21st Century

Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.

The Gig Economy Is Coming For CX – And Fast!

The Gig Economy Is Coming For CX – And Fast!

Everyone knows about the gig economy. The popularity of tools such as Uber, Lyft, Doordash, and Airbnb, means that the concept of the gig economy is well known and understood. Around 36% of Americans work inside the gig economy so a lot of people understand it not just because they use Doordash to order dinner, but [...]