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Insights

 

Insights

Customer Service in the 21st Century

Customer Experience Management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. Read our latest insights to learn more about the ever-changing GigCX industry.

The Future Of Managing Seasonal Spikes In Customer Service

The Future Of Managing Seasonal Spikes In Customer Service

Every business has times in the year when transactions spike. Retailers always approach Black Friday, and the end of year Holidays, with caution because they know that once they get close to those dates, contact center volumes will go through the roof. It’s the same in other industries. When a game publisher launches a new [...]
Terry Rybolt Joins LiveXchange as Chief Revenue Office

Terry Rybolt Joins LiveXchange as Chief Revenue Office

Newmarket, Ontario — (July 1, 2020) — LiveXchange Corporation, the industry leader in GigCX virtual deployment solutions, is pleased to announce the appointment of Terry Rybolt as Chief Revenue Officer. With over 20 years of Business Process Outsourcing experience, most recently as Managing Director of Global Work at Home Deployment for Teleperformance, Rybolt will oversee [...]
The Gig Economy Is Coming For CX – And Fast!

The Gig Economy Is Coming For CX – And Fast!

Everyone knows about the gig economy. The popularity of tools such as Uber, Lyft, Doordash, and Airbnb, means that the concept of the gig economy is well known and understood. Around 36% of Americans work inside the gig economy so a lot of people understand it not just because they use Doordash to order dinner, but [...]