LiveXchange announced today that it has established new relationships with two leading Canadian companies. The new clients represent diverse categories including a leading provider of technology to HR professionals and Canada’s largest full-service restaurant operator. LiveXchange will be applying its patented Customer Experience platform on behalf of these companies. A proven solution for any environment [...]

Employees are only productive when they have their body in a seat, at a desk, in an office. This is probably one of the most outdated and destructive concepts in modern management and yet it has persisted right up until the forced period of work-from-home (WFH) activity because of the Covid-19 pandemic. When managers were [...]

When the Covid-19 coronavirus pandemic began most companies with employees based in office jobs started sending their people home. Work from home became a mantra for all professional workers who could continue to work for their employer, so long as they had a laptop and broadband connection. But now that we are seeing the restrictions [...]

Last week I hosted a Zoom call with a group of industry analysts and our CEO, Brian Pritchard. The idea was to give them an introduction to what we are doing at LiveXchange and how we feel that this really is the future for Customer Experience (CX). It was a great session and I think that [...]

Every business has times in the year when transactions spike. Retailers always approach Black Friday, and the end of year Holidays, with caution because they know that once they get close to those dates, contact center volumes will go through the roof. It’s the same in other industries. When a game publisher launches a new [...]