How We Do It
Adaptability
Develop adaptable, flexible, on-demand omnichannel customer experience solutions for any industry, all on one platform.
learn more
Transparency
Gain full visibility over all aspects of recruiting, training, scheduling and managing your customer experience operations.
learn more
Security
With PCI Level 1 certification, you can be assured that you are doing all you can to protect you and your customers' information.
learn more
Empowerment
We give you the tools to empower your on-demand workforce to deliver the best outcomes for your clients and customers.
learn more
Cost-Effective
Maximize workforce efficiency and reduce operating costs without sacrificing quality.
learn moreHow We See It
Customer experience management is rapidly evolving, and successful organizations will be those that pivot quickly in order to adapt to new realities. At LiveXchange, we provide the people, the platform and the technology to help you manage all this. We give you 100% visibility and control over the entire process.
GigCX: Customer Service In The Twenty-First Century
In this book, Brian Pritchard, Terry Rybolt, and Mark Hillary explore why GigCX is set to be the next big transformation of how brands deliver a fantastic customer experience. GigCX offers greater transparency, control, efficiency, and productivity – why aren’t you already exploring it for your business?
Read Our Insights
How the Telecoms Industry Can Benefit from GigCX
Most of us have telecom contracts. It might be your cellphone, home wifi, or even a landline contract – most consumers have to
The Key to Alleviating the Top 5 CX Issues
As we come to the end of Q1 for 2023, industry analysts and commentators are still publishing their customer experience (CX) predictions for
WFH Is Not Just WFH – It’s A Revolution In How We Work
I am really pleased to be spending some time this week at the Work From Home Alliance 2023 Remote Working Summit in Dallas,
What Our Clients Are Saying
Manager
Solution Center
“LiveXconnect provided us the flexibility to scale up or down throughout our hours of operations to meet our customers demand 24x7x365”
Franchise Manager
“The LiveXchange platform has not only solved our staffing issues, it has significantly increased the quality of our telephone CX and the revenue that we are generating from telephone orders.”