The Future of Flexible Working

Working outside the typical 9-to-5 is an increasingly popular option for the next generation workforce, and experts predict this trend will continue to grow in 2020. But is this trend something to be celebrated or a cause for concern?

Changing Demographics, Changing Expectations

92 per cent of millennials identify flexibility as a top priority when job-hunting, and most over 50 want to ease slowly into retirement through reducing hours and working flexibly. Clearly, the way we work is changing, and the demand for jobs to offer flexible hours is increasing with every passing year. However, offering a work-from-home option to your employees can come with many benefits, which will be directly passed along to your customers.

Key Benefits Of Flexible Working For Organizations

1. Competitive edge: a work-from-home option is very enticing for those on the hunt for a new job. By offering this flexibility, your company is more likely to have the best workforce in the market.
2. Increased Customer Support: a workforce that is spread out across the region means your company can offer longer support hours without employees working overtime or undesirable hours
3. Increased Productivity: there is a lot of evidence supporting the notion that people who are empowered to work where, when and how they want, work more productively and do more than they are paid to do.
4. Staff Retention: if you offer your employees a great flexible work pattern, they are less likely to give this up, and will also report increased happiness in the workplace.

Turning On The Tap: Workforce Optimization

The LiveXchange network is designed specifically for remote work and is flexible to become customized to your business and brand. Our system can adapt to provide you with multi-channel, multi-site switching, and intelligent routing capabilities. In other words, you can depend on us, and the technologies we provide.

Thinking of Setting Up A Team Of Remote Agents?

Contact LiveXchange today to learn how you can successfully manage your own team of remote agents and access optimal flexibility through our “We Manage” or “You Manage” models!

Tracy Carter

Tracy Carter has helped many companies deploy and optimize their workforce with thousands of home agents, providing top quality remote brand ambassadors across the United States and Canada for Rogers, Today’s Shopping Choice, Xperigo, L’Oreal, ClubLink, Pizza Hut, KFC and many more.

With over 12 years of experience at LiveXchange in business process outsourcing services and homesourcing SaaS technology solutions, Tracy’s approach is to provide collaborative solutions with measurable revenue growth and operating cost savings – helping you grow your business with superior customer experiences!

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About LiveXchange

A remote contact center solutions company helping you grow your business and deliver customer service excellence. Our PCI certified home agent model and workforce management systems provide top quality outsourcing services, or the technology and tools to successfully develop and operate your own remote workforce.

With a 150,000 strong agent workforce, we specialize in recruiting and managing robust talent. Our remote enabling technology can reduce operating costs by 25% while increasing productivity results.