A new decade offers the new workforce a chance to evolve from the average 9 to 5. The rise of remote working is still in the early stages, as critics of this new form of employment continue to doubt if individuals can be trusted to get their work done when no one is watching. However, despite the naysayers, the future is already here.
Working in an office is a relic of an industrial revolution that has not been able to keep up with new technological trends. Up until very recently, only a few jobs existed that could be done remotely. The introduction of the Internet changed this dramatically, though it has taken a long time for high-speed Internet and reliable cloud infrastructure to emerge.
However, experts predict the 2020s will be the decade of the rise of remote working, for a number of reasons:
Today, dozens of leading companies have provided the tools to make remote working easier than ever. Remote agents can now communicate with both clients and co-workers completely online or via phone while enjoying a much healthier work-life balance.
There are several benefits for having a remote workforce, most of which directly result in improved KPIs. Studies show that happier employees are consistently linked to an increased number of clients retained, improved customer service experience, and greater coverage of hours.
The rise of remote working is already past the inflection point, but we are still in the early stages as companies cling to the notion that remote workers will mean a loss of production and an increase in costs. But the fact remains that we are one recession away from the death of office work, where companies will realize the money they spend on office space is the most unnecessary expense on their balance sheets.
By embracing remote work, companies will vastly improve their bottom line, reducing costs such as rent, utilities, repairs, and more.
The bottom line is: remote work is the way of the future. As technology rises, so do consumer demands. Customer service expectations are at an all-time high, and to keep up with the market, companies must adapt and evolve. This means giving employees a career that offers the chance to live in lower-cost cities, maintain a healthy work-life balance, and save on commuting costs.
Tracy Carter has helped many companies deploy and optimize their workforce with thousands of home agents, providing top quality remote brand ambassadors across the United States and Canada for Rogers, Today’s Shopping Choice, Xperigo, L’Oreal, ClubLink, Pizza Hut, KFC and many more.
With over 12 years of experience at LiveXchange in business process outsourcing services and homesourcing SaaS technology solutions, Tracy’s approach is to provide collaborative solutions with measurable revenue growth and operating cost savings – helping you grow your business with superior customer experiences!
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A remote contact center solutions company helping you grow your business and deliver customer service excellence. Our PCI certified home agent model and workforce management systems provide top quality outsourcing services, or the technology and tools to successfully develop and operate your own remote workforce.
With a 150,000 strong agent workforce, we specialize in recruiting and managing robust talent. Our remote enabling technology can reduce operating costs by 25% while increasing productivity results.