GixCX is about more than just flexibility. It's a way to solve challenges that have plagued the industry for decades.
Download the E-Book
The GigCX Economy is Here to Stay
Employees have shifted their expectations of their employers and their work environment. They genuinely want a better work/life balance. They want flexibility. They want to work from home when it suits them. They want more than what employers are offering.
However, true flexibility for employers and employees is more than just working from home. In this book, we explore how the customer service industry can deliver greater flexibility and performance through the strategic use of GigCX.
Don't Fear the Gig Worker will help you learn:
Why employees are demanding greater flexibility
What employees can now do to meet these demands
How companies can leverage the GigCX economy in a way that creates a win-win situation
What the Experts are Saying.
“It’s important for BPOs to invest in Gig capability and bring it up to a level where they can start offering it to their clients.”
Vinay Gupta, Senior Expert McKinsey & Company
“Done right, in the correct settings, the on-demand CX model has the potential to positively impact future customer service strategies.”
Stephen Loynd, Principal Analyst TrendzOwl
“The GigCX Marketplace has given us the agility to scale instantly, reduce costs, and maintain top-tier service quality without the constraints of traditional outsourcing.”
Rob Scuteri, Senior VP, Contact Center Strategy Authority Brands
